A Dissertation Submitted To The School Of Graduate Studies In Partial Fulfillment Leading To The Award Of Master Of Business Administration Degree In Corporate Management At KCA University.
Performance appraisal is the periodic evaluation of an employee’s performance measured against the job’s stated or presumed requirements. Performance appraisal has been linked to employee motivation and effectiveness in service delivery. The purpose of this study was to determine the effect of performance appraisal on the employees’ performance in Barclays Bank of Kenya. The objectives of the study were; to determine the effect of job satisfaction on employee’s performance, find out the effect of employee motivation on employee’s performance and to identify the effects of career progression on employee’s performance. The study adopted a descriptive study in which it targeted all the 479 staff from 51 branches. The study sampled 144 respondents. The study used self-administered questionnaires to collect data. The data was then analyzed using descriptive statistics such as mean, mode and percentages. Inferential statistics mainly the regression analysis was used to measure the correlation between employee performance which is the dependent variable and the independent variables (job satisfaction, motivation and career progression). The study established that the performance appraisal practices through fair compensation and management support, employees’ productivity has been enhanced through job satisfaction. The study further established that the performance appraisal practices have enhanced employee motivation through the performance reward system, fair compensation and the working environment. The results revealed that performance appraisal enhanced the employee career progression through career growth, link between performance and employee goals in the organization and the link between reward and performance. The study recommended that: the organization should look for best practices of performance appraisal that will be appealing to the employees. The organization should also enhance the rewarding system in the organization with the aim of retaining top talent through best practices and create more opportunities for growth within the organization to enhance employees’ career progression to maintain its standards as a high performing organization.
