User Perceived Web Quality Of Service And Network On E-Services.

Wambua, Onesmus I

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dc.creator	Wambua, Onesmus I
dc.date	2014-02-04T14:59:17Z
dc.date	2014-02-04T14:59:17Z
dc.date	2014-02-04
dc.date.accessioned	2017-03-19T20:42:59Z
dc.date.available	2017-03-19T20:42:59Z
dc.identifier	http://ezproxy.kca.ac.ke:8010/xmlui/handle/123456789/95
dc.identifier.uri	http://41.89.49.13:8080/xmlui/handle/123456789/717
dc.description	A Research Project Submitted In Partial Fulfillment of the Requirements for the Award of Masters Degree in the Faculty of Computing & Information Management at KCA University.
dc.description	Fulfilling e-services effectively entails a sufficient service set-up which delivers a solid base for dependable services. A key part of this service set-up is the transport which e.g. launches the Internet. This transport structure is responsible for delivering a reliable end to end transport service with diverse service levels which is a prerequisite for any e-service put up on top of it.The dynamic change and enhancement of information communication technologies (ICTs) have significantly modernized the way organizations do their businesses nowadays. More businesses are coupling the use of website as a tool to gain competitive niche in marketing their services and product. In that respect, Quality of service and eservice quality is becoming more precarious for organization to maintain and draw customers in the digital era. Since any internet medium should incorporate quality of service, which embraces important eService adoption, the perseverance of this research was to investigate the magnitude to which web quality of service influence and perceive the adoption of e-commerce among the Kenyan online clients. Through this, the research attempted to establish the key quality factors in web context that influence user adoption of business to consumer ecommerce. The research further scrutinized the non-quality of service factor that significantly influence the adoption of Electronic Trade and Commerce apart from eservice quality factors. Through this, the most important teamsters and inhibitors to E-commerce adoption in Kenya were identified. The outcomes shown that, in framework of e-service quality, feature that are connected to perceived risk namely confidentiality, security and e-trust were identified as the key quality factors that affect e-commerce adoption in Kenya. In event of non-quality of service factors, perceived risk, legal & legislation environment were found to be key factors to adoption of ecommerce by Kenyan web users.
dc.language	en
dc.relation	;O5/06529
dc.title	User Perceived Web Quality Of Service And Network On E-Services.
dc.type	Thesis