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This study examined the effects of vandalism on service delivery with a look at
transformers, cables, meters and manhole covers. It was limited to Nairobi and to three
corporations which are Kenya Power, Nairobi Water and Sewerage Company, and
Safaricom. The interest was on vandalism of service infrastructure since this is one of the
biggest contributors to inefficiencies and market failures for electricity, water supply,
communication, and security.
The study was designed on a descriptive survey and the data obtained was analyzed by
descriptive statistics and content analysis technique. The target population was 60
management staff from the three corporations.
Finding from the research suggested that the greatest factor contributing to vandalism is
the lack of sense of ownership of the infrastructure. Other factors are the location of the
infrastructure lack of clear communication and reporting structures .Poverty levels
contributed the least.
Vandalism affects the service delivery by the affecting response to the customer needs,
accessibility of services by the customer, efficient service restoration capability,
infrastructure connectivity and increase in capacity.
In order of importance the strategies to mitigate vandalism are strengthening the legal and
judicial system of law enforcement for prosecuting the vandals is the most important
followed by company policies, educating the citizens to increase their knowledge on the
importance of the infrastructures, changing the location of the infrastructure and lastly
redesigning the infrastructure. However, redesign of the equipment was found not to be a
viable strategy.
The greatest challenge to the current efforts aimed at curbing vandalism is insecurity,
government policy, and legal and judicial law enforcement.
Utility companies suffer from problems associated with and inherent in vandalism.
Consequently, the recommendations drawn from this thesis are not confined to Kenya
Power, Safaricom, Nairobi City Water and Sewerage Company (NCWSC) but to other
related institutions throughout the country. |
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