As the mobile phone industry in Kenya gets competitive, customer retention becomes an imperative precursor to firm performance. For this reason, the study was so conceived to examine factors that influence customer perceived ...

The advent of increased need for financial accountability in the public sector in Kenya has placed public school management and boards on the spotlight of scrutiny. Corporate governance has been embraced by the schools as ...

Technology transfer, defined as the movement of scientific inventions from an enterprise to the market place, is often a difficult and frustrating process. Stakeholders in this area of study are usually at different levels ...

In the fast changing business environment, knowledge has turn out to be the basis of every organization in creating and sustaining competitive differentiation. This study sought to examine factors that influence ...

Purpose – This paper aims to examine the views of the global knowledge management (KM) community on the research area of KM and business performance and identify key future research themes. Design/methodology/approach – ...

The quest for management training is gaining prominence as organizations restructure to assimilate a workforce with advanced skills in management. This paper presents a comparative examination of the motivators of pursuing ...

The dimensionality of service quality remains debatable with extant literature revealing divergence in thought. This study examined the dimensions of service quality and tested the existence of a ...

With the increasing uncertainty in business-operating environment in the knowledge-driven economy, organizations should not only know what they know, but know it well for effective strategic utilization. This study sought ...